Gutted! what would you do...?

missmousemum2

Mummy to gorgeous Aaron
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Hey ladies, sorry in advance for the rant!

me and my OH went to see the perfect venue for our wedding on sunday. Fell in love with it and we decided to hold a date there and then. They had these really reasonable package prices and were giving us a really good deal if we went with 2011 instead of 2012, so we decided that it'd be tight, but we should go for it given that if we left it til 2012, we'd really just spend that extra time saving to pay for the increase iykwim?

Anyway, downside was, we could only have a day during the week, so we picked a Monday, but had to double check the mid-term school holidays before going ahead and paying the deposit. Since then I've called numerous times to try and ask a few questions, to confirm the date and pay the deposit over the phone. On 3 separate occassions, I've left messages and been told the wedding co-ordinator would call me right back.... I'm still waiting. Eventually, I dropped them an email. No response to that either. I called up and miraculously managed to get the wedding coordinator, who said i could go in tonight to pay my deposit, but no one would have time to speak to me, so I'd need to make another appointment to come back again to speak to someone (I'm 32 weeks pregnant and this place is an hours drive away!) I said i'd come in tonight to pay the deposit and have another quick look around, but could they just reply to my email with the questions since it was such a trek for me.

Got an email response and EVERYTHING they had told us at the weekend was wrong. Now she's telling us that what we were quoted was wrong and basically it was going to cost us an extra £1500.

What riles me the most is that she wasn't even remotely apologetic. The whole time between calls and emails, I've felt more of an inconvenience than anything else.....

My OH thinks I'm over reacting and should just get on and book it regardless since we both loved the place. I'm so hacked off and frustrated at how badly treated I feel, that I'd be terrified that they'd be equally as useless for anything else I had to get in touch with them for in the run up to the wedding.......(not to mention the fact that extra cost is money that we neither have, nor are likely to without seriously hacking into our guest numbers.)

Honestly, what do you ladies think? Am I being a giant preggo hormonal bridezilla, or not? (truth please... I can take it :haha:)

And what would you do.... would you go ahead and book regardless, or would you resign yourself to being back to the drawing board? :shrug:


Rant over - sorry about that! :dohh:
 
hmmm...

how many venues have you been to look at?! and was this place really everything you ever dreamed of!?

I think if it were me, i'd be hesitant. When it comes down to it, i'd be happier having the perfect day in a less than perfect setting, rather than a less than perfect day in a perfect setting, iyswim?! I know it's going to be a lovely day whatever (it is your wedding day after all) but it depends if it would ruin it/upset you if this is the kind of treatment you receive all the way up to your wedding day!? :shrug:

Have you viewed every possible venue?! The way i'm doing it is looking online at all the possible venues on the area, then going through and getting rid of the ones that have no parking, look naff etc etc. Then we are going to go and look at whats left. That way we know we have seen every possibility :thumbup:
If no other venues match up to this one, then you might have to bite the bullet and just go for it, and hope the wedding co-ordinators are having a "off" day :flower:

But as it goes, no, you arent being bridezilla. I'd be pretty narked if someone had been that bad with me too :hugs: xx
 
Oh my god, are you serious??

I used to be an event manager, and I would always plan my day around my clients. So if they needed to come in on a weekend or weeknight then I would make sure I was there and just come in a bit later the next day. I can't believe no one will show you round.

Sorry, I wouldn't touch them with a bargepole and tell them exactly why in an email or letter to the General Manager. If they can't get the customer service right on taking a booking, then what else are they going to mess up?
 
Oh my god, are you serious??

I used to be an event manager, and I would always plan my day around my clients. So if they needed to come in on a weekend or weeknight then I would make sure I was there and just come in a bit later the next day. I can't believe no one will show you round.

Sorry, I wouldn't touch them with a bargepole and tell them exactly why in an email or letter to the General Manager. If they can't get the customer service right on taking a booking, then what else are they going to mess up?

My sentiments exactly! My OH says I'm just being melodramatic though lol.

Thanks! I'm just torn between being gutted and being angry! Was trying hard not to cut off my nose to spite my face, so to speak, but I seriously couldn't handle this kind of service at every dealing with them up tiul the big day, not to mention panic that the same sort of blase attitude would be shown on the actual day too.

It really was our perfect venue, but as Aly said... no point having a less than perfect day in a perfect place. Especially not when you're paying so much for the privilige!
 
I would send an email to the GM tonight, and see what he says. Tell him everything, don't hold anything back. I worked in hotels for 10 years, and it is far better to get a detailed complaint letter so you can deal with it properly.

Then just see what he/she comes back with and go from there. I would be livid in your position.
 
hmmm...

how many venues have you been to look at?! and was this place really everything you ever dreamed of!?

I think if it were me, i'd be hesitant. When it comes down to it, i'd be happier having the perfect day in a less than perfect setting, rather than a less than perfect day in a perfect setting, iyswim?! I know it's going to be a lovely day whatever (it is your wedding day after all) but it depends if it would ruin it/upset you if this is the kind of treatment you receive all the way up to your wedding day!? :shrug:

Have you viewed every possible venue?! The way i'm doing it is looking online at all the possible venues on the area, then going through and getting rid of the ones that have no parking, look naff etc etc. Then we are going to go and look at whats left. That way we know we have seen every possibility :thumbup:
If no other venues match up to this one, then you might have to bite the bullet and just go for it, and hope the wedding co-ordinators are having a "off" day :flower:

But as it goes, no, you arent being bridezilla. I'd be pretty narked if someone had been that bad with me too :hugs: xx

We've been to see maybe a dozen or so. This is the only one that ticked all the boxes.. everything else was miles off. We've managed to exclude a lot of venues without seeing them, purely down to cost or capacity, so we were working our way through the rest.
 
hehe i would probably tell them that they can either do it how it was originally arranged or i'd end up having todo something else and explain politely that due to the rudeness and inconvenience i would have to let people know so that their days dont get ruined as well :p
 
I would send an email to the GM tonight, and see what he says. Tell him everything, don't hold anything back. I worked in hotels for 10 years, and it is far better to get a detailed complaint letter so you can deal with it properly.

Then just see what he/she comes back with and go from there. I would be livid in your position.

Only problem is that I only have an 'enquiry' email address, don't know how to get to the GM. The other thing is that from checking them on Tripadvisor, loads of people have said that the staff are all lovely and the wedding coordinators can't do enough for you, however a lot also warn about the GM saying he's incredibly rude and unhelpful... which makes me wonder if there's any point if he's known for being the worst lol.
 
I would send an email to the GM tonight, and see what he says. Tell him everything, don't hold anything back. I worked in hotels for 10 years, and it is far better to get a detailed complaint letter so you can deal with it properly.

Then just see what he/she comes back with and go from there. I would be livid in your position.

Only problem is that I only have an 'enquiry' email address, don't know how to get to the GM. The other thing is that from checking them on Tripadvisor, loads of people have said that the staff are all lovely and the wedding coordinators can't do enough for you, however a lot also warn about the GM saying he's incredibly rude and unhelpful... which makes me wonder if there's any point if he's known for being the worst lol.

Phone them, and ask for the GMs email address. It happens all the time so no one will think you're making a complaint.

PM me the link to the hotel, I might know it and be able to help a bit.
 
I would send an email to the GM tonight, and see what he says. Tell him everything, don't hold anything back. I worked in hotels for 10 years, and it is far better to get a detailed complaint letter so you can deal with it properly.

Then just see what he/she comes back with and go from there. I would be livid in your position.

Only problem is that I only have an 'enquiry' email address, don't know how to get to the GM. The other thing is that from checking them on Tripadvisor, loads of people have said that the staff are all lovely and the wedding coordinators can't do enough for you, however a lot also warn about the GM saying he's incredibly rude and unhelpful... which makes me wonder if there's any point if he's known for being the worst lol.
Thats what makes me think that there might have been something happening 'out of the ordinary' today to cause their poor customer service. We all go through times when everything seems totally hectic and our levels slip a little :shrug:

Did you go tonight or have you decided to leave it? I would probably leave it purely because i'd be going out of my mind with worry that it was all going to go wrong :lol: xx
 
Well the thing is, if it was an 'off' day then I could understand that, but they've been the same everytime I've called or spoken to someone. Plus the girl I spoke to on Sunday looked really young and they had a wedding on that day, so i reckon they've just given one of their random staff some flyers and told her to show us around.

The girl i was dealing with yesterday is their wedding coordinator. It was her attitude more than anything else that's riled me. All they had on yesterday was a wedding rehersal. Although you're right, there could be something else going on there I guess.

TBH, it's just the fact that i got no apology or anything, just basically told 'take it or leave it' - I was gutted but just decided to leave it. if that's the way I'm being made to feel when I'm not tied in with them, then what would it be like if we booked it?

Now I find out thought that my delightful OH is still adamant that it's just me 'overreacting' and that he loved the place and doesn't want to have to start looking anywhere else.... much as I did love it and was gutted to think we weren't going to get married there afterall, the thought of going back there and dealing with them doesn't fill me with the sort of feeling that a bride to be is meant to have about her big day!

RAFWIFE - thanks very much luv. It's not a hotel though, it's just a place that mainly does weddings. It's a restaurant too.. I'll drop you a PM with the web addy though.
 
I totally agree with you. I dont think you are over-reacting :nope:

You'll find somewhere else, and it will be a spectacular day :hugs: sorry you had to go through all this though!! xx
 
dont book it at all if you dont trust them!!!!!!!

trust is a massive issue on your wedding day- your paying people, trusting them to provide you with a service that is appropriate on your big day. If something went wrong , you wont forgive yourself. Find someone else I say. Dont do anything untill your 100% xx
 

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