Have I been sold a fake icandy apple????

[c.m.c]

Hello everyone,

My mum bought me an icandy apple travel system in dec 2010 from my local family run baby store- and its listed as being an icandy stockist on their website.

i have the icandy apple carrycot and stroller seat but the pram chassis has no logo saying icandy on it anywhere and the wheels do not say icandy either???? does this mean it could be a fake chassis?

3 of my friends icandy apples are completely different to mine. mine is a nightmare to wheel- i even changed to the jogger wheel to try and help but it pulls to one side, seems very unsteady and shakey and all my icandy owner friends agree.

i brought this back to the shop today and the girl was so rude to me- she said it def was an icandy chassis and that 'their all different-some oldermodels didnt have logos' WHAT??? what kind of answer was that to me?

I left the pram in the store and they saif they would send it to the manufactuer in belfast (didnt think icandy had a belfast manufacturer???) I have emailed icandy directly because i cant be bothered to try and deal with the idiots that work in that shop the girl spoke to me like i was imagining the pram was faulty ANYONE who has wheeled my pram agrees with me- its not right

does anyone out there have an icandy that does not have a logo???

what do you guys think?????

 

[leoniebabey]

cant help but hope you find out! if it does turn out to be fake deffo report the store

 

[pinklizzy]

I don't have one but I've only ever seen them with the icandy logo, it does seem strange that yours doesn't have one
Hope you manage to get it sorted hun.

 

[c.m.c]

cant help but hope you find out! if it does turn out to be fake deffo report the store

thank you- it was an ex-display model from the store so i dont know- i cant wait for icandys reply to my e-mail!!!! the store has been in my town for at least 60years and it is a well known family business. i just want a pram that isnt a nightmare to wheel

 

[summer rain]

I did read on here that older models did not have the logo on; another poster asked if theirs from ebay was fake and an expert on them (can't remember who lol) and several other posters replied and said no not fake; just an older model. It could be, being ex display that it has sustained damage of some type, or maybe was faulty to begin with and thus this was why it was used for display purposes and somehow that information was not passed on when they were selling it on, hope you get to the bottom of it! xx

 

[KayBea]

i dont have one either but i have only ever seen them with the logo on the chasis..
xx

 

[c.m.c]

I did read on here that older models did not have the logo on; another poster asked if theirs from ebay was fake and an expert on them (can't remember who lol) and several other posters replied and said no not fake; just an older model. It could be, being ex display that it has sustained damage of some type, or maybe was faulty to begin with and thus this was why it was used for display purposes and somehow that information was not passed on when they were selling it on, hope you get to the bottom of it! xx

thank you- the store is 100% so i really didnt think it was fake but it is a complete nightmare to wheel- i hate it and when i tried wheeling my friends i loved theirs im so disappointed and i dont know how i can prove that its faulty when the store staff are so defensive

 

[tristansmum]

i would tell them to send it back to icandy. my maclaren stroller had a high pitched squeak. i took it to mothercare and they suggested furniture polish on the wheels but if it did not work they would return it to the manufacture to be fixed. the polish solved myproblem but the store must sort it out for you.

 

[MrsVenn]

Contact ICandy directly and explain to them the problem and the issues you are having with the store. They should give you guidance on what to do.

https://www.icandyworld.com/uk/en/icare/

 

[c.m.c]

thak you ladies- yes the girl in the shop mentioned polish on the wheels but its not just the wheels as i changed the 2 front wheels to a single jogger wheel and its the same- the whol chassis is so so shakey and it pulls to one side- i am getting mad even thinking about it- i hate it!

thank you so much for that link!! i must keep you all posted

 

[skydragonfly]

I think you have the old version of the pushchair. I had one when they were brand new for my 4th child. It replaced my Bugaboo that had been damaged in an accident. It was a sod of a pushchair, so so hard to steer, it was like pushing a tank. It was sent back to Icandy but no fault found so I sold it. I did warn the person buying it why I was selling it though.
Months later I went back to my local baby store where I bought the pushchair from, they told me they had had so many returns and complaints that they were no longer stocking the pushchair. Not long after the 2nd gen chassis were released and they are much better, my friend has one and it is like a completely different pushchair to the one I had.

 

[c.m.c]

I think you have the old version of the pushchair. I had one when they were brand new for my 4th child. It replaced my Bugaboo that had been damaged in an accident. It was a sod of a pushchair, so so hard to steer, it was like pushing a tank. It was sent back to Icandy but no fault found so I sold it. I did warn the person buying it why I was selling it though.
Months later I went back to my local baby store where I bought the pushchair from, they told me they had had so many returns and complaints that they were no longer stocking the pushchair. Not long after the 2nd gen chassis were released and they are much better, my friend has one and it is like a completely different pushchair to the one I had.

o no- i must have a 1st generation pushchair- my mum bought me this and i feel so bad for hating it- as i love the design- i bet icandy finds no fault. thank you - at least i know im not imaginging its difficult to wheel

 

[skydragonfly]

Honey, take it back to the shop and tell them it is not fit for purpose intended. Hopefully they will do something about it. Stand your ground.

 

[c.m.c]

Honey, take it back to the shop and tell them it is not fit for purpose intended. Hopefully they will do something about it. Stand your ground.

i went into the shop when a girl was complaining about her highchair and the owner was so rude. i actually had to get the carrycot hood fixed as it was very stiff to out up and then broke one day and the owner wasnt nice to me at all0 he tried to tell my mum she would have to pay for it to be fixed- then i gave the whole- sale of good act 1979 riot to him- i am so so mortified to have to go back in- i went and left it in today but i might phone tomorrow and complain at the fact i have been sold an older version chassis- does anyone know how old the 1st version is?

 

[MrsVenn]

2007 is it? Not sure, I'll do a Google.

 

[MrsVenn]

Well this is a review from 2006, so I'm going to say 2005ish

https://www.thinkbaby.co.uk/baby-reviews/review-icandy-apple-pushchair/559.html

 

[MrsVenn]

There you go, 2005:
https://www.icandyuk.com/about.php

 

[skydragonfly]

I had mine in 2006 and as far as I am aware they were around in Sept 05 when I had my 4th child.

 

[c.m.c]

WOW 2005- i know i bought an ex-display model but the label on the pram said 2010 when i bought it- surely thats a breech of my statutory rights and against the sale of goods act 1979??? im trying to build up my confidence to fight my corner- i am sure the 2nd generation version was out before 2010 then?

this is great info thank you ladies

 

[mumandco]

I bought my iCandy apple aug 2010 and ther is an iCandy logo on the chassis and the front wheels says iCandy! It's a dream to push! I hope you get it sorted hun x