Have I been sold a fake icandy apple????

[babz1986]

WOW 2005- i know i bought an ex-display model but the label on the pram said 2010 when i bought it- surely thats a breech of my statutory rights and against the sale of goods act 1979??? im trying to build up my confidence to fight my corner- i am sure the 2nd generation version was out before 2010 then?

this is great info thank you ladies

Not an icandy expert at all but..

isn't that false advertising?? saying its 2010 and not 2005 model?

I'd demand that you were obviously under the impression that you were purchasing a 2010 model as thats what it said on the label and infact it was a 2005 model, so you want the 2010 one lol

thats like buying a size 14.. getting home and its a size 8! you'd take it back and exchange it wouldn't you?? lol

 

[NeyNey]

Definately stand your ground. I hate when shop owners use bully tactics to try to put the fear into people to make them pull out of making complaints. You are well in your right to pursue this!!! Throw some legal jargon at them - always scares the crap out of them!

 

[skydragonfly]

Just looked at the only picture I have of the Icandy I had. I cannot see any logo on it at all. I would post it up but it has my then 2 year old pushing it in his birthday suit (in the house lol). You need to find some evidence that the none logo'd chassis is an older version. Hope you get it sorted.

 

[c.m.c]

a little update- i phone icandy this morning and they have confirmed that my chassis is 6 years old and they said it could be dangerous!!!!!

i phoned the shop and she is to get back to me- typical- go away and get some excuse to get out of it no doubt.

i phoned the office of fair trade too and am getting advice- the pram is faulty and i have a right under the sale of goods act 1979.........


.....i will keep you all informed as this develops!!!! im defo getting my fighting mitts on- im not being walked over by those shop staff- i paid over half a grand for a 6 year old pram!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Pramaholic86]

I had the black magic apple and despite being very heavy t was really lovely to push!
Could you ask to see a manager instead?
I'd imagine they're obliged to replace the chassis if it's faulty.
Good luck, they're too expensive to allow breakage

 

[c.m.c]

I had the black magic apple and despite being very heavy t was really lovely to push!
Could you ask to see a manager instead?
I'd imagine they're obliged to replace the chassis if it's faulty.
Good luck, they're too expensive to allow breakage

i have been in contact with the manager and the owner- they are so rude!!! i had to get the hood of my carrycot fixed and they tried to bully my mum into paying for it- that was untill i came into the shop and demanded it be fixed for free!!!

 

[CandyApple19]

thats disgusting!! KICK THEIR ARSES

 

[summer rain]

a little update- i phone icandy this morning and they have confirmed that my chassis is 6 years old and they said it could be dangerous!!!!!

i phoned the shop and she is to get back to me- typical- go away and get some excuse to get out of it no doubt.

i phoned the office of fair trade too and am getting advice- the pram is faulty and i have a right under the sale of goods act 1979.........


.....i will keep you all informed as this develops!!!! im defo getting my fighting mitts on- im not being walked over by those shop staff- i paid over half a grand for a 6 year old pram!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

thats outrageous; they must think you and your poor mum are mugs I hope icandy stop dealing with this shop; then I am sure the shop will rue the day they tried to pull this one

 

[oliviarose]

a little update- i phone icandy this morning and they have confirmed that my chassis is 6 years old and they said it could be dangerous!!!!!

i phoned the shop and she is to get back to me- typical- go away and get some excuse to get out of it no doubt.

i phoned the office of fair trade too and am getting advice- the pram is faulty and i have a right under the sale of goods act 1979.........


.....i will keep you all informed as this develops!!!! im defo getting my fighting mitts on- im not being walked over by those shop staff- i paid over half a grand for a 6 year old pram!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

That is terrible.

Good on you for fighting for your rights and hope it gets sorted ASAP.

 

[Jem88]

I bought a icandy pram off ebay, when it arrived it had no icandy logo's on the frame/chassis and i then thought it was fake but did some googling and turned out it was just an older version, but i noticed it seemed unsteady and flimsy and also pulled to one side but i just put this down to the pram being 2nd hand. I then bought an oyster as i didn't like the icandy due to this. But i'd be really dissapointed if i'd of bought it brand new from a shop. I hope you get things sorted.

 

[princess_bump]

this is utterly disgusting! i agree with fighting it out with the shop, they have knowing (i'd imagine) sold you a 6 year old pram, which is deemed unsafe, and marketed it as a new pram!! i'd report them to trading standards as well! good luck!

 

[Tasha]

That is bad, hope they sort it without a fight x

 

[kittycat18]

Hope you don't mind me asking hunni but what store is it? I live in NI as-well and just would like to know incase your Icandy is fake!! xx

 

[Floralaura]

Eek..How awful! Its really old, I too got mine in Aug 2010 and it has the chassis logos on. My carrycot also broke (it wouldnt clip inot place when the hood was opened) and I had to send it away to be fixed which left me with a 5 week old Baby and no pram for 2 weeks. I wasnt very impressed with the shops or icandys customer service if I am honest. Both were very obstructive, when you pay £990+ for a pram you expect a little more respect, well I know I did!
I hope that the shop steps up and sorts it for you, if not badger icandy..they only allow selected retailers to sell their prams so should be more choosy! Icandy have a FB page too, go on there aswell and have a moan.
https://www.facebook.com/iCandyWorld

 

[c.m.c]

Hope you don't mind me asking hunni but what store is it? I live in NI as-well and just would like to know incase your Icandy is fake!! xx

Its defo not a a fake- dont worry- all the icandy stockists are on the icandy site under ULSTER- in the Eire section- dont know why northern ireland shops are in that section but my shop is listed there and the pram is not fake- just blooming 6years old!!!

I bough ex-display but surely someone should have told me when buying it that it was a 6 year old chassis!! im so angry


Floralaura- i will have to go onto facebook now and let off steam!!! thank you

 

[kittycat18]

Its defo not a a fake- dont worry- all the icandy stockists are on the icandy site under ULSTER- in the Eire section- dont know why northern ireland shops are in that section but my shop is listed there and the pram is not fake- just blooming 6years old!!!

I bough ex-display but surely someone should have told me when buying it that it was a 6 year old chassis!! im so angry

Yeah I posted that message after only reading your original post when you thought it was a fake. Can't believe they sold you a pram that is 6 years old

 

[Lululucious89]

it sounds possible do you have a pic?

 

[c.m.c]

it sounds possible do you have a pic?

its with the shop at the minute and they are sending it to icandy to get a report on it- as in- see if it is fault- would icandy even look at a 6year old chassis- suppose my 24 month warranty only began in dec 2010????

- i only have a pic on my mobile of it in the shop when i left it over last year-it looks like the icandy chassis just with no logos- the 2 front wheels are closer together than the new 2nd generation chassis and they have no logo either- when i phoned icandy they said the chassis was defo the 1st ever icandy version and was 6 years old- then the guy at icandy said it could be dangerous as i have had problems with it and it has clearly been in the shop for 5-6 years!!!! i feel so angry and my poor mummy wanted to buy me a lovely pram that would do me for years

 

[kawaiigirl]

Trust this to happen to you!!! Hopefully you will get a new pram out of it! Don't let them faff about sending it back to check for a fault, just demand a new one!!!! WTF???

 

[c.m.c]

Trust this to happen to you!!! Hopefully you will get a new pram out of it! Don't let them faff about sending it back to check for a fault, just demand a new one!!!! WTF???

you know me thats just my luck eh

thats what they are doing- sending it to icandy to see if there is a fault-
number one- it is faulty and number two- who cares if its faulty- i was sold a pram and given misleading information- i deserve a 2010 model!!! im so angry kawaii!!!

im gettin as much information as i can to throw at them when they talk shite to me in that shop!!!!

i wish i had loads of money and i could just throw the pram down the steps of the shop and say-just keep it its not fit for use!!!! make a big scene