Have I been sold a fake icandy apple????

[iceylou]

i know this isnt the same thing but we had a mamas and papas high chair and it broke dangerously at the leg hinges. i brought it back to the shop who said they would send it off to m & p to get fixed or seen to. gave me nothing to tidy me over. dh went in and read them the law. got a brand new bloom nano as a replacement that day.

he told them that we bought the high chair from them (nursery shop) NOT m & p's so by law the shop had to sort us out and then the shop take the issue, seperatley with m & p.

that probably is rambling but im exhausted lol. get onto citizens advise asap

 

[bumpy_j]

please let us know how it goes!

 

[Babydreams321]

Id be interested what the outcome is too, so please let us know!!!

I have an iCANDY peach, the iCANDY logo is being scratched off every time i drag it in & out the car unfortunately :0( I hope I dont have any problems selling it for this reason :0(

 

[c.m.c]

i know this isnt the same thing but we had a mamas and papas high chair and it broke dangerously at the leg hinges. i brought it back to the shop who said they would send it off to m & p to get fixed or seen to. gave me nothing to tidy me over. dh went in and read them the law. got a brand new bloom nano as a replacement that day.

he told them that we bought the high chair from them (nursery shop) NOT m & p's so by law the shop had to sort us out and then the shop take the issue, seperatley with m & p.

that probably is rambling but im exhausted lol. get onto citizens advise asap

if i went in and said all this- they would try to give me some stupid excuse- honestly they are the most defensive business i have ever had to deal with.


i would rather put it into writing to the shop as i feel the shop are not acknowledging what i am saying- i will be using the breech of my statutory rights and the sale of goods act 1979 too. I dont know what to do if icandy do not find a fault? if icandy DO find a fault then i have a legal right to a repair, refund or replacement at MY choice, not the shops- so fingers crossed they do find a fault. as for selling me a 2005 chassis- im still working on the wording for my letter to the shop as that is a potentia breech of my statutory rights.

I will def be keeping you all posted on this one-

 

[c.m.c]

we have an update:

so i went back to the store today to collect my icandy apple- apparently it got a service? ie; frame tightened, wheels oiled and tyres inflated more...


so when i went outside to wheel the pram with my daughter in it- IT WAS WORSE!!!! i swear i almost cried.... it pulled to one side and was so heavy to wheel... even my mum wheeled it and agreed.

so i went back to the store and the manager now says its up to the owner of the shop to decide what to do as icandy didnt find a fault- i wonder did icandy just get told to service it by the shop and not to query a fault- i know the stroller wheel wasnt removed and the 2 front wheels i left in were not touched.

i also told the manager that i was very disappointed- that i was misled into the sale and even incorrect information as i was told the pram was last years display model- when in fact it was the 2005 display model.

i am so exhausted, i just want a pram that works

i borrowed my friends icandy apple and i could easily wheel her pram with one hand(other hand was holding an umbrella) but with my pram i can barely steer it with two hands........... im ready to cry

 

[Mizze]

Hmmm - I would ask the shop to provide proof that they did send it to Icandy for checking for faults NOT a service - they seem as though they will do everything to avoid dealing with this properly! Can trading standards help with the letter wording of your letter?

Mizze xx

 

[c.m.c]

i have been on to trading standards and have got a lot of advice from them. i have a draft letter typed but i was waiting to see the stores outcome first.

the manager today did show me the icandy service document but i never got a good look at it. i would be 100% sure icandy only serviced the pram and probably were never asked to query a fault.

I did e mail the manager of icandy ireland and am awaiting a reply. At least i will know if their side of the story.

i am so annoyed with this now at this point... my daughters gifts from this store total approx £3000!

 

[c.m.c]

i hear icandy have given posh and becks an icandy peach- maybe they could give me theirs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[bumpy_j]

Ohhh I hope it ends up well for you!

 

[princess_bump]

i can't believe your still waiting on this being resolved you poor thing! i think as a good will gesture icandy she replace your chassis and then take it up with the shop! this shop is just disgusting thinking it's ok for this to continue

 

[CormacksGirl]

I fi was you Hun I'd get in touch with "Don't get done get Dom" and get him to fight your cause, it might be the only way to get things resolved!! Or even watchdog!!

 

[c.m.c]

the shop say that they have wheeled my pram on the carpet in the shop and it is fine- and i said its not so they now want me to go in- out my child in it and prove to them that it pulls to ones side- im ready to crack up at this point.

i think i might just send the letter off at this stage and forget about direct contact with the shop- its ridiculous

 

[c.m.c]

i have contacted 'on your behalf' and 'the stephen nolan show' lets hope someone helps me

 

[princess_bump]

i cannot believe this is still going on hon, this shop is utterly disgusting. they have knowingly sold you a pram that is 6 years old, when they knew full well you believed when purchasing it that is was a new model.
i think you need to go direct to icandy complaints. you've been told by them it is dangerous to use, and the shop KEEP fobbing you off. surely icandy do not want a stockist that is totally incompetent
have you contacted trading standards and asked there advice?
no wonder your so frustrated and upset keep fighting hon, the shop ARE in the wrong and they no it.

 

[bump2be]

OMG this is awful! Can't believe the shop sold you such an old model.

Just keep complaining until they replace it with a new one!!!!!

 

[c.m.c]

ladies- guess what?

I got a new Icandy frame

Thats all i got- a frame- i had to use my own wheels etc- but i dont care- its a 2nd gheneration frame i got and it is like heaven to wheel.

Thank you sooooooo much for all the great advice and info and all the links- they defo helped my case.

I had a bit of a fight to get all this and the local radio station BBC Radio Ulster were a great help too

YEAH IM SO HAPPY

 

[tommyg]

Well done you!!!

Do you still have the old one? I'd be so so tempted to chain it to a lamppost outside the shop with a bit note of what they did to you.

 

[teal]

That's great you got a new frame !xx

 

[Berniep]

I've just been reading thru this post and was getting ready to wish u luck in ur fight until i got to the end, well done for standing up to them, i hope the new frame is a lot nicer and safer to push x

 

[Mizze]

excellent news!