Mothercare SUCK! *rant, sorry*

[Mrsmac02]

I swear I'm about to lose the plot, I've been to mothercare three times in 24h.

I arranged to pick up my nursery furniture and travel system on Thursday. They called to say it had arrived, DH sorted a van, we head down and half of it hadn't arrived because it was 'such a big order that head office struggled to get everything out'. Oh I'm sorry, did me spending an absolute arm and a leg in your store inconvenience you?!?

I stayed relatively calm, given that its not the shop assistant's fault and agree to come back today.

I go down today to collect the rest of it to find they've sent the wrong car seat, the pram accessory pack is the wrong colour and they've not sent the sun visor. I haven't even started to unpack the nursery furniture!

I called them and was basically told that was the car seat I ordered, ehh no! Why would I order one that doesn't fit in my feckin car!!!???!!!

I'm also told by some patronising supervisor that the sun visor is 'always tucked down the side'. I may not be an expert but I'm not thick - there is NO SUN VISOR!!

I'm on my way down there now. God help the person who has to deal with me because I am absolutely livid.

 

[familygirl30]

Poor u,just wat u need when pregnant! Hope u manage to get sorted x

 

[Amygdala]

Wow that's awful! I seriously hope they make it up to you somehow. The very least you should expect is them to reimburse you for your wasted van hire and a HUGE big fat apology. I really hope they make an effort, what a ridiculous way to treat a customer, not to mention a pregnant customer!

 

[PrincessJJ]

Ohhhh dear..... Angry pregnant women are not good customers, Ud think they'd know this lol.
Good luck Hun hope they sort it! Xxx

 

[Mrsmac02]

I was persuaded to let DH go into the store while I waited outside in the car as I was so furious! They changed the accessory pack and showed him where the visor is (its attached at the back underneath a flap, not stuck down the side like the silly cow told me) but refused to take the car seat back.

I have phoned customer service, explained the whole thing and told them I either want the right car seat sent or for them to refund me the difference.

I'm waiting on them phoning me back. I can see me exploding of this isn't sorted asap. Xx

 

[tinkerbelle2]

that's awful you would think being the kind of company they are, they would have top quality customer service

 

[Mrsmac02]

Well customer service called back. I had the travel system price matched with Pram Centre but they're saying the store should not have price matched the that retailer in the first place!! So now the customer service manager is going to investigate and phone me back.

I have a feeling we're getting nowhere with this one.

What pisses me off most is the fact that my husband took another afternoon off work and sorted out transport for a second day.

That's £50 quid in lost wages and two hours of our lives we are never getting back!!

They best come up with something good or I'll be emailing the chief exec!

 

[Emma867]

I'd be writing a letter of complaint and you might get a cheque offering some compensation. I found the staff in Mothercare to be useless to be honest when asking questions about maxi cosi pebble vs Britax.

We went to Kiddicare and found them to be excellent.

Hope they sort it for you soon! Numpties!

 

[Mrsmac02]

I totally would have gone to kiddicare if there was one nearby. I think the closest one to me (Glasgow) is Manchester! Xx

 

[Mrsmac02]

So I got a call from the customer services manager today, profusely apologising for all the hassle. And they're sending us a £100 gift voucher by way of an apology. Xx

 

[Sarahdisco]

We went to Kiddicare and found them to be excellent.

I had a NIGHTMARE with Kiddicare - we ordered nursery furniture on the basis it was a 4-6 week lead time. 14 weeks later still nothing, and we were told we would be waiting AT LEAST another 4 weeks (with no guarantee it would arrive).

I found their customer services so unhelpful! ended up ordering from Mamas and Papas and delivery will be made within 14 working days! Their customer services have been so helpful!

I suppose you get it with every big retailer!

 

[xJessie91x]

Glad they sorted it hun and on £100
You'd have to be pretty brave/stupid to mess with a pregnant lady!

 

[Mrsmac02]

Especially a pregnant lady who has not only bought quite literally everything there for her own baby, but has also spent a fortune on pressies for 7 friends' babies in the last 4 months!! Xx

 

[xJessie91x]

Youd think they would be extra friendly or have decent customer service for someone that has spent alot .. not good really .. In my local mothercare I dont bother shopping there, I think they are in my experience all rude and feel like they look down at me and I get dirty looks. xx

 

[Mrsmac02]

That's a bit off, how rude! Xx