Yep, you heard it. Our boiler broke this morning. I reported it at 10am, but the entire team that deal with this sort of thing were out on a training session. Was anyone available to help me? I left my details, asking to have an urgent call back today, because snow has been predicted, and more importantly (in my mind), I'm pregnant and I can't afford to get sick. We pay them money in our rent to deal with this. They are supposed to send someone round ASAP to fix the boiler. They never called back, so I called them every hour from midday onwards. At that point, there was nobody in the office at all, WTF? I'm now sitting at home in 10c, with no hot water and wondering how the hell I can keep warm tonight. I shouldn't have to deal with this. I'm going to go to the office in the morning and kick some ass I will not leave until I see them call a gas man. If they don't do it there and then, I will be calling a gas man of my choice and sending them the bill. If it's not fixed by tomorrow evening, I'm going t check into a hotel and charge them. I've paid for this to be sorted FGS, and I'm pregnant! You don't just sit on your ass when there's a pregnant lady in the freezing cold.