i wrote a letter of complaint to mothercare last week, as i slipped over on spilt water from the cooler and landed in the baskets lol, it did shake me up though, i was with the assistant as well, and she should have wrote it in the accident book even though i werent badly hurt. but i thought theres parents walking around with little babies and toddlers.
i got £15 vouchers and apology.
i basically stated the facts of what happened, how i felt after the incident, and my fears for the future if it were to happen again, keep it clear and to the point.
sorry you had a poo experience
xx