I am a nurse and I do think people underestimate how different our pain tolerences are. Also how people cope completely differently to each other. i've seen people have their leg amputated and they are up and motivated the next day while the next room is a man who never recovers... same age, ame operation. a person having there wisdom teeth out and screaming in agony and demanding morphine.. in the next bed the woman is up and drinking tea. We are all different and we HAVE to respect that.
I think this is a really great point. I have worked in emergency services myself (in policing) and I think people don't realize how different reactions really can be. I have seen people absolutely hysterical and paranoid in fear from a stranger ringing their doorbell, to being completely calm after being robbed at knifepoint. Every person reacts differently and it's so easy to sit back and say that a person should respond to "X" like "X" when it really isn't that simple.
And as much as I want to roll my eyes at the hysterical people whose garden knome was stolen, I keep my cool and remember that while it isn't a big deal to me, it may be a big deal to them. Same goes for this.