Chuggington Train Set £7.08

[Kerrieann]

ive had mag,direct debit taken out but no train set yet!

 

[jms895]

No DD, no train set and no mag yet!

 

[Rhi_Rhi1]

have any of you who haven't yet got it tried calling, because to be honest it seems unlikely that it will happen now :/ sorry x

 

[jms895]

I am gonna try later x

 

[mum2be2011]

I have just rung both the telephone number on the website (re-followed the link) and also the number for practical parenting themselves.

Neither of them had any of my details on their systems and advised me that no subscription had been set up despite me having a dated confirmation print out from the website dated 23rd September with subscription and direct debit details on it.

After speaking to her supervisior they have honoured the offer as it must have been a technical error on their part as I had proof of setting it up. 1st Payment is now due 15th November, train set will be with me within 28 days and I will get 1st mag in December.

As a warning/tip to any lady who hasnt received anything give them a call as the order more than likely didnt go through and you are sat waiting for nothing. Dont want anyone to be sat there waiting or disappointed as they didnt get the train set.

If anyone needs the details here they are. They asked me for the offer code and website address that I used.

The phone number for the website is 01858 438 757
The offer code at the time was S198
The website is www.subscription.co.uk/pp/s198

Hope this can help anyone else in the same boat.

 

[jms895]

Just to let everyone know, I also called today and am absolutely FUMING!!!

Dont expect the train set before Xmas thats for sure! Those with a start of alphabet surname got theirs but people like me have shot it! They said 28 days from order, now saying 28 days from money taken out (19th Oct for me) but ordered 23rd Sept

Now they are saying we cant guarantee Xmas and no idea when more stock! I had a major row with them and waited for manager to call me back. Anyway I am getting arefund as I am prob due for payment no 2 before the bloody gift comes so I aint bothering BLOODY TW**S!!

I wouldnt hold your breath if you not already had it everyone!

Ooh and a bloody refund takes 28 days too

 

[abigail_71]

mine arrived last week if thats any help.....so some still going out.

 

[Tasha360]

my surname starts with an S and i got it x

 

[luvbunsazzle]

My surname is an S, my parents surname is an S, both ordered it day i posted, and both got it, 2 weeks'ish ago.

 

[jms895]

Just got mine through

 

[Jkelmum]

I have the train set but no dd or mag :/

 

[Hannah's Mom]

dd taken monday, got the mag today, so fingers crossed may get a train set soon x

 

[Rhi_Rhi1]

got my mag today FINALLY! ... they took the DD nearly a month ago and i got the trainset a month ago!

 

[jms895]

Got mag today!

 

[mum2be2011]

glad your all sorted now JMS. Fingers crossed it wont be long before ours arrives

Caine will have his train set for xmas

 

[jms895]

Thanks hun

 

[Gwizz]

I have dec issue and DD taken ....

I just rang asking where my train set is and apparantly they didnt order enough in the first place for demand but they are getting more in each week and shipping them out to outstanding orders that haven't received them ... If there's delays longer than the 28 days they will write and give an approximate delivery date of the train set.

 

[Kerrieann]

Whats the number to ring them please? Been waiting since sept for my train set!!!

 

[Gwizz]

The 1st number I rang was 01858 438757 but they said they dont deal with practical parenting so they gave me new number:

01858 438798 They are Magicalia who deal with the practical parenting subscriptions. I was on hold for about 6 mins waiting to be answered so be warned, I think they said they are open till 9pm weekdays (dont quote me!!)

 

[Kerrieann]

Thanks, might go use my mils phone then as only have me mob lol!