flamingpanda
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Hello everyone, sorry for the delay in replying! We had a really busy weekend and actually a really disappointing scan. Our little one is fine but we felt like we picked the wrong place to go as the service was dreadful.
Our scan was at 10:20 on Saturday. We arrived on time and had to fill in a form just to say how far along I was and who my doctor is. We did that and handed the form in. We were then called into another room to make the payment and we were told that 4D scans are really baby dependant and if they couldn't get good shots they'd send us for a walk, then if that didn't work they'd bring us back another day. That's all fine, I'd read about so many 4D scans online that I knew the ropes! Well we were sent back to the waiting room and then called back in again a few minutes later. We sat in the chair all excited and ready and within seconds we were told she was in the worst position possible and that we should go for a walk and eat some chocolate, then try again. So off we went, we walked for about 20 minutes, bought a chocolate bar and then walked back. By the time we got sat down in the waiting room I could feel her moving and kicking so I was pretty happy.
Then as we are sat there, in what I should point out was a full waiting room, a woman comes in and walks straight up to reception. She looked all flustered and said she was just on time and asked how long the wait was. The girl on reception told her there was currently a 20 minute delay and this woman went absolutely mental! She starts ranting and raving saying it's the same everytime she has an appointment there and couldn't she be bumped up as she had a baby with her. At this point her drippy looking partner walks in carrying her "baby", who was more toddler like in actual fact. The woman on reception said the hold up was the 4D scans and she thought it was wrong too and she'd see what they could do. At this point looks were exchanged around the waiting room.
Well the couple that had taken the slot we had before we went for our walk emerged and guess what - mouthy woman gets in next. She jumped for joy and thanked the lady on reception. My partner looked like he wanted to hit something and so I said loudly "well it just shows you that you get what you want if you're gobby". The lady in front of us laughed.
I was trying really hard not to be bothered by this but all I could think was "if she's 20 minutes, what if baby had stopped moving by then".
Anyway we were next back in after her (God knows what the other poor people who were waiting in reception must have thought about the delay). We sat down and we had a different tech this time. She seemed lovely but... was utterly clueless. It took literally 20 seconds for the disappointment to set in. The monitors were all blurry and it sounds awful but at times I couldn't even make out our baby. I kept saying things like "it's not very clear, is it?" She agreed and told us the machine was new and she must have the settings wrong. This then turned into half an hour of her having me turn back and forth whilst she fiddled with settings on her machine. She sent me to empty my bladder and said she'd go get someone else to take a look. Well I got back and she hadn't moved, after another 10 minutes she left to fetch someone else. I turned to my partner at this point and he was so angry. He said he felt we'd wasted £100 we could have spent on the baby, and I agreed with him.
She returned with this other woman and the other woman had a real attitude. She was stroppy and telling the other woman the settings were all wrong and asking her "how did you do this?" After 5 mins or so the footage cleared up and we finally got a glimpse of our girl but quite honestly I was so upset and disappointed by this point I really didn't see very much. The woman who was angry rushed through the scan in the next 4 minutes. She burned the CD and DVD and when I said "I don't think the pictures are very clear" she turned to me and said "well honestly this is what it looks like, this is what 4D is". I did say I thought the last few pictures were better but I just gave up then. We left.
I have sent a complaint by e-mail but had no reply. I don't know whether to keep chasing it or not. I just feel so robbed. I spent weeks convincing my partner to have a 4D scan because he felt it was a waste of money and damn, he was so right. Don't get me wrong the last few pics are nice but the service was so poor I feel our enjoyment of them was ruined somewhat.
You can watch the scan here if you like but only the last 4 minutes (on video 4) are really worth a look. I've attached two of the pictures we like.
https://www.youtube.com/playlist?list=PL328868C4EF7030B8
So sorry for the downer there but yeah, it sucked.
Our doggy party was fun though, Loki had a great time. I made him a cake using a jar of beefy baby food and he loved it. So Saturday wasn't all bad.
Oh apart from my mother in law (thank God we're not actually related by law lol) decided to say that the baby had a flat nose. Yeah, thanks "mum", we needed that to raise our spirits. Dear lord, what's wrong with people?
Our scan was at 10:20 on Saturday. We arrived on time and had to fill in a form just to say how far along I was and who my doctor is. We did that and handed the form in. We were then called into another room to make the payment and we were told that 4D scans are really baby dependant and if they couldn't get good shots they'd send us for a walk, then if that didn't work they'd bring us back another day. That's all fine, I'd read about so many 4D scans online that I knew the ropes! Well we were sent back to the waiting room and then called back in again a few minutes later. We sat in the chair all excited and ready and within seconds we were told she was in the worst position possible and that we should go for a walk and eat some chocolate, then try again. So off we went, we walked for about 20 minutes, bought a chocolate bar and then walked back. By the time we got sat down in the waiting room I could feel her moving and kicking so I was pretty happy.
Then as we are sat there, in what I should point out was a full waiting room, a woman comes in and walks straight up to reception. She looked all flustered and said she was just on time and asked how long the wait was. The girl on reception told her there was currently a 20 minute delay and this woman went absolutely mental! She starts ranting and raving saying it's the same everytime she has an appointment there and couldn't she be bumped up as she had a baby with her. At this point her drippy looking partner walks in carrying her "baby", who was more toddler like in actual fact. The woman on reception said the hold up was the 4D scans and she thought it was wrong too and she'd see what they could do. At this point looks were exchanged around the waiting room.
Well the couple that had taken the slot we had before we went for our walk emerged and guess what - mouthy woman gets in next. She jumped for joy and thanked the lady on reception. My partner looked like he wanted to hit something and so I said loudly "well it just shows you that you get what you want if you're gobby". The lady in front of us laughed.
I was trying really hard not to be bothered by this but all I could think was "if she's 20 minutes, what if baby had stopped moving by then".
Anyway we were next back in after her (God knows what the other poor people who were waiting in reception must have thought about the delay). We sat down and we had a different tech this time. She seemed lovely but... was utterly clueless. It took literally 20 seconds for the disappointment to set in. The monitors were all blurry and it sounds awful but at times I couldn't even make out our baby. I kept saying things like "it's not very clear, is it?" She agreed and told us the machine was new and she must have the settings wrong. This then turned into half an hour of her having me turn back and forth whilst she fiddled with settings on her machine. She sent me to empty my bladder and said she'd go get someone else to take a look. Well I got back and she hadn't moved, after another 10 minutes she left to fetch someone else. I turned to my partner at this point and he was so angry. He said he felt we'd wasted £100 we could have spent on the baby, and I agreed with him.
She returned with this other woman and the other woman had a real attitude. She was stroppy and telling the other woman the settings were all wrong and asking her "how did you do this?" After 5 mins or so the footage cleared up and we finally got a glimpse of our girl but quite honestly I was so upset and disappointed by this point I really didn't see very much. The woman who was angry rushed through the scan in the next 4 minutes. She burned the CD and DVD and when I said "I don't think the pictures are very clear" she turned to me and said "well honestly this is what it looks like, this is what 4D is". I did say I thought the last few pictures were better but I just gave up then. We left.
I have sent a complaint by e-mail but had no reply. I don't know whether to keep chasing it or not. I just feel so robbed. I spent weeks convincing my partner to have a 4D scan because he felt it was a waste of money and damn, he was so right. Don't get me wrong the last few pics are nice but the service was so poor I feel our enjoyment of them was ruined somewhat.
You can watch the scan here if you like but only the last 4 minutes (on video 4) are really worth a look. I've attached two of the pictures we like.
https://www.youtube.com/playlist?list=PL328868C4EF7030B8
So sorry for the downer there but yeah, it sucked.
Our doggy party was fun though, Loki had a great time. I made him a cake using a jar of beefy baby food and he loved it. So Saturday wasn't all bad.
Oh apart from my mother in law (thank God we're not actually related by law lol) decided to say that the baby had a flat nose. Yeah, thanks "mum", we needed that to raise our spirits. Dear lord, what's wrong with people?