We used the cystals that came with the it and they have just run out so went into mothercare and they said that they can't keep them on the shelf anymore as people as druggie are using them so they can only order them if they ask you a series of questions first!!! but when we did get them in the post they didn't work very well so i wouldn't recommend them.
princess_bump told me about the descaler they sell for sterlisers in boots so i bought that, the water where i live is so so hard and i have to filter it before putting it my kettle. they say washing machines here only last 3 years due to limescale damage.
the sachets were only 2.50 i think for 3 sachets so will do the full year as only says to do it every 3 months.
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