I can not f*#^ing believe it!!!!

[Sam Pearson]

What a bunch of tools. I'm mglad you've got another pool sorted.

 

[NuKe]

absolutely shocking!!!

 

[Ju_bubbs]

I will definitely be mentioning sending out customers email addresses if they email me back again! Hoping they'll just quietly refund, and I never hear from then again though!

Good news though, tried out my birth pool in a box today... and, no leaks!!!! YAY I have a pool, finally! Just as well I didn't leave it til 37-38 weeks to order one. It' much comfier than the la bassine too, and feels so much stronger, I love it!!

 

[Sam Pearson]

Maybe all that other stuff happened for a good reason. Woohoo for a nice comfy birth pool and boo to crap company service.

 

[kate79]

if you bought it online and emailed them to tell them you didnt want it FOR ANY REASON within 7 WORKING days and you live in the uk you are entitled to a refund including a refund for the postage, even if you unpacked it ect. as set out in the gov guidelines below.

oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

it dosnt have to be faulty, you just have to not want it anymore. they should even pay for the return of the item to them - hope this helps, it is the law, you should forward the link to them if they still complain.