iTunes - Advice needed

[anita665]

We have an ipad which my children use every day and usually I top up the credit on it with a voucher so there can be no over spending. I'd had problems before with someone in China accessing my account and cleaning it out!

Recently I added my credit card just to download a film for the boys but forgot to delete it afterwards. It shouldn't really have mattered as the account is password protected and the boys don't know the password. My eldest is 4 and there is no way he would remember it. He can't even write his name.

I got my credit card statement though with about £50 of itunes purchases on it. These are things I knew nothing about but when I went to look on the ipad the purchases were there. The most annoying thing is they weren't little 69p apps like my children usually go for but things costing between £7.99 and £12 each.

Is it worthwhile complaining to Apple about it? I just don't know how these could have been allowed to download!

 

[omfgski]

M.

 

[Jade--x]

I would complain anyway. Like PP said its obviously not very secure, and really they should do something about that, especially when they know peoples children go on them. But then maybe they hope for that to make more money and hope people don't think to complain lol x

 

[AP]

It is something like 10 mins or so after a purchase you dont need to sign in again, so this must be the problem. I know it happened to us - alex downloaded a random song

 

[Raggydoll]

Apparently there is a child safe mode. I'm guessing it's to do with the restrictions in the settings but I've not used it myself.

 

[AP]

Found it- it's settings-general-restrictions and then password is down the bottom and you can change the timing