- Joined
- Nov 14, 2008
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im furious with mamas and papas, i went in today to get the luna pushchair and i was seen to by the most snotty miserable woman ever! it was like i had irraited her by asking to be shown how the luna is put down, she didnt offer any other information at all about the buggy like what it comes with, colours, package deals, weight and age for children to be in it, she then got really arsey when i asked her if i could have the package deal (buggy, change bag, liner and head rest for £160) and snapped the change bag wasnt available anymore and never would be again for the truffle colour so i would have to pay for all the items indivually, i then asked what design she had orderd me for the liner and head rest as she didnt give me a choice and she said the green cress one i said can i change to the truffle liner and head rest she huffed and said ill have to see what we have she came bk 10 min later and said all she had was the truffle head rest and not the liner so i agreed to the cress one as i wanted them to match, so ive paid £163.95 for the buggy liner and head rest and didnt even get a change bag come home and its all available online in the colour i wanted for the £160 so now im either gonna have to lump it and use my old change bag, pay £40 or travel back to the store which is a good half hour there and half hour back to ask for a refund and re order it online oh and the miserable cow who served me never smiled, said please or thank you once and was very abrupt. And its not like they are cheap in there
ive emailed customer service online but ive heard there customer service is crap! so beware mamas and papas moody staff.
ive emailed customer service online but ive heard there customer service is crap! so beware mamas and papas moody staff.