Okay I found something else...

[Tasha]

I've had a similar problem before where I was ringing every day for weeks and couldnt get through. I then found out you can do chages in writing. Thought I would let you know for if you find yourself in the same situation again. Make sure you send it recorded though x

 

[Mummy May]

They are ringing me back at some point today or tomorrow to sort it out. xx