a short letter

[valentine75]

I'm writing a letter to virgin media asking for a partial refund on loss of services

normally i'd go through customers services but cant be arsed hanging about on hold for ages

this is what i wrote


Dear Sir/Madam
My tv service was cut off due to a technical fault with my box, the socket on the the adaptor snapped off, a common problem with all pace boxes as i was informed by the engineer.


As I was without tv between the dates of 26th of April and the 1st of May I feel that a partial refund is in order.


I look forward to hearing from you.


Yours faithfully


Rob Anderson

i could have been nasty but i feel the nice approach sometimes works better

 

[Wobbles]

I'd have just rang through the free 150 buttons LOL

 

[Layla]

me too lol

x

 

[weestar21]

if they keep u on hold for ages and its costs you like £10 you just send you phone bill into their head office and they refund it, we had to do this with orange

 

[ablaze]

ur only gonna be refunded like £2 if anything?! is it really worth it lol

 

[Wobbles]

Maybe a refund for the stamp & envelope costs lol!!

I wouldn't be too hopeful on them opening it soon nah mind replying lol

 

[ablaze]

theyll probs turn round n say....

well we had an engineer out to you thts £xx.....

 

[Arcanegirl]

for some reason the 151 number doesnt work for us so have th dial the number that charges...
Its worth a try asking. If you dont ask you dont get.

 

[ablaze]

its 150

 

[Layla]

lol, you beat me to it Yvanne

x

 

[ablaze]

im always tht 2nd infront

 

[Arcanegirl]

Blame Rob, he said it was 151 no wonder it never worked, muppet!

 

[2nd.Time.Daddy]

They will prob accuse you of fiddling with the box and charge you for the P&P for the letter they send back to you.

 

[Arcanegirl]

If they were gonna do that then engineer would have said we tampered with it...

 

[ablaze]

I'd have just rang through the free 150 buttons LOL

lol wobbs sed it earlier 2....

 

[Arcanegirl]

Rob said the number was wrong, not me

 

[ablaze]

whered he get the number tht u need 2 pay 4?

 

[Arcanegirl]

No idea, will ask him when hes in (just now actually)

 

[ablaze]

cos if it was on the bill its beside 150, as it is on the website

nvr trust a man!!!

 

[Arcanegirl]

He cant remember lol