a short letter

Discussion in 'General Chatter' started by valentine75, May 3, 2007.

  1. valentine75

    valentine75 Proud dad

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    I'm writing a letter to virgin media asking for a partial refund on loss of services

    normally i'd go through customers services but cant be arsed hanging about on hold for ages

    this is what i wrote


    Dear Sir/Madam
    My tv service was cut off due to a technical fault with my box, the socket on the the adaptor snapped off, a common problem with all pace boxes as i was informed by the engineer.


    As I was without tv between the dates of 26th of April and the 1st of May I feel that a partial refund is in order.


    I look forward to hearing from you.


    Yours faithfully


    Rob Anderson

    i could have been nasty but i feel the nice approach sometimes works better
     
  2. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    I'd have just rang through the free 150 buttons LOL
     
  3. Layla

    Layla Well-Known Member

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    me too lol :dohh:

    x
     
  4. weestar21

    weestar21 Well-Known Member

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    if they keep u on hold for ages and its costs you like £10 you just send you phone bill into their head office and they refund it, we had to do this with orange :headspin:
     
  5. ablaze

    ablaze lucky mum of one of each!

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    ur only gonna be refunded like £2 if anything?! is it really worth it lol
     
  6. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    Maybe a refund for the stamp & envelope costs lol!!

    I wouldn't be too hopeful on them opening it soon nah mind replying lol
     
  7. ablaze

    ablaze lucky mum of one of each!

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    theyll probs turn round n say....

    well we had an engineer out to you thts £xx.....
     
  8. Arcanegirl

    Arcanegirl Bazinga!!

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    for some reason the 151 number doesnt work for us so have th dial the number that charges...
    Its worth a try asking. If you dont ask you dont get.
     
  9. ablaze

    ablaze lucky mum of one of each!

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    its 150 ;)
     
  10. Layla

    Layla Well-Known Member

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    lol, you beat me to it Yvanne

    x
     
  11. ablaze

    ablaze lucky mum of one of each!

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    im always tht 2nd infront :rofl:
     
  12. Arcanegirl

    Arcanegirl Bazinga!!

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    Blame Rob, he said it was 151 no wonder it never worked, muppet!
     
  13. 2nd.Time.Daddy

    2nd.Time.Daddy Well-Known Member

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    They will prob accuse you of fiddling with the box :rofl: and charge you for the P&P for the letter they send back to you.
     
  14. Arcanegirl

    Arcanegirl Bazinga!!

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    If they were gonna do that then engineer would have said we tampered with it...
     
  15. ablaze

    ablaze lucky mum of one of each!

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    lol wobbs sed it earlier 2....
     
  16. Arcanegirl

    Arcanegirl Bazinga!!

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    Rob said the number was wrong, not me :p
     
  17. ablaze

    ablaze lucky mum of one of each!

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    whered he get the number tht u need 2 pay 4?
     
  18. Arcanegirl

    Arcanegirl Bazinga!!

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    No idea, will ask him when hes in (just now actually)
     
  19. ablaze

    ablaze lucky mum of one of each!

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    cos if it was on the bill its beside 150, as it is on the website :rofl:

    nvr trust a man!!! :rofl:
     
  20. Arcanegirl

    Arcanegirl Bazinga!!

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    He cant remember lol
     

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