well!!
I moved house and before completion and move date I ordered, Phone line, Broadband and tv with them for it all to be installed on Friday (toimorrow).
I came home yesterday to find a card by our front door, for the 12th, not sure how we missed it tbh! Saying they'd called to install the tv bits. Obviously I was out because I work, shock horror!!
I called them up and apparently they've changed the date without informing me, they said they sent an email lol. And the rest was meant to be installed on the 18th, again working. Tried to re-arrange it but next available appointment is NOVEMEBER!!! Err no!!
I emailed the BT and got a complaint put in last night, get a call at 10am today from a complain team who are now dealing with it and trying to get it sorted for tomorrow!