Hi ladies, need a little help with Mothercare

[KamKol]

Do Mothercare cots come with warranties?

I bought a cot from Mothercare about 8 months ago. I have an online receipt in my email as I ordered online, but that's about it.

Today I have realised that the drop side of the cot is faulty. I can lift it and put it down, but it doesn't click into place correctly on one side. I have tried tightenning it and adjusting it all, but no luck. It seems like the bottom piece (the matress piece) may be shaped a little wrong, so this side doesn't fit properly. There is about a centimetre of a gap there. It has been 8 months since my purchase...I really don't know what to do as I paid £170 for this cot and I would really be gutted if I have to buy another one, because I really cant afford it.

 

[SophiasMummy]

do you have your delivery note still as this is your written receipt aswell. i dont know if they will sort it for you but its always worth a try xx

 

[KamKol]

do you have your delivery note still as this is your written receipt aswell. i dont know if they will sort it for you but its always worth a try xx

no i dont, i threw that away...i only have the online purchase receipt

 

[Lightworker]

Online purchase receipt is sufficient as proof of purchase. Under Sale of Goods Act they are obligated to repair replace or refund if an item is faulty. In first instance I would go to shop and explain your situ and request a remedy. They prolly will do it at this stage. If they decide to be difficult,wrtie their head office a lettefr reiterating your consumer rights, and if you purchased via credit carc, cc your credit card company as they are jointly liable. PM me if you need more info as I am being brief

 

[BunnyFace]

The online receipt will be enough they should replace it for you