Just a friendly warning to other mums...we have had an absolute nightmare with the Mothercare babyPlan and would really advise against it....
On paper it looked perfect - create a list of items you wan, pay a 10% deposit and then pay the rest off as you are ready or ask friends and family to pay bits off using your unique number. Items delivered at a date of your choice
If only it worked like that!
We set up our list which included a pram
- we couldn't add the matching car seat because that 'wasn't on the plan'
We gave our list number to friends and family
- they couldn't contribute to pay things off as you can't pay by phone or online and the stores were too far away
We booked our delivery slot for a Saturday 3 months away
- 2 days before the delivery date we were sent a very abrupt letter witha big red stamp on it saying 'We don't deliver on Saturdays, call us to rearrange'
- we phoned customer services and were told there is 'nothing we can do' and that we'll have to stay in Monday to Friday to get the collection
Despite having made plans to stay in on the saturday Mothercare said there was no way it would arrive and they 'hoped' it would be with us 'some time the following week'
The name 'Mothercare# started to feel slightly ironic by now as I didn't feel like a very cared for mother!!
Customer services then suggested we got the neighbours to sign for it if we were working Monday - Friday.....I felt taking delivery of £700 of product (including a botbed, pram, mattress etc) was a bit much to ask!
The local store then said they'd try to get our items delivered to them so we could collect from them....I pointed out that at 8 months pregnant, it might be difficult for me to lift the above items into my car.....they said it was the best they could do
I was promised a phone call to tell me what would happen - none received
On the Monday following the supposed delivery, I came home from work to find our £700 products stacked by the side of our house......no calling card, no security or anything
As my husband was away, i then had to lift the cotbed, pram etc into the house myself
I rang mothercare to say i wasn't too impressed and their attitude was at least i had my products so what was the problem
I was so disappointed as I had been really looking forward to receiving everything for the nursery but all in all a complete disappointment, I would definitely save the trouble and buy elsewhere
On paper it looked perfect - create a list of items you wan, pay a 10% deposit and then pay the rest off as you are ready or ask friends and family to pay bits off using your unique number. Items delivered at a date of your choice
If only it worked like that!
We set up our list which included a pram
- we couldn't add the matching car seat because that 'wasn't on the plan'
We gave our list number to friends and family
- they couldn't contribute to pay things off as you can't pay by phone or online and the stores were too far away
We booked our delivery slot for a Saturday 3 months away
- 2 days before the delivery date we were sent a very abrupt letter witha big red stamp on it saying 'We don't deliver on Saturdays, call us to rearrange'
- we phoned customer services and were told there is 'nothing we can do' and that we'll have to stay in Monday to Friday to get the collection
Despite having made plans to stay in on the saturday Mothercare said there was no way it would arrive and they 'hoped' it would be with us 'some time the following week'
The name 'Mothercare# started to feel slightly ironic by now as I didn't feel like a very cared for mother!!
Customer services then suggested we got the neighbours to sign for it if we were working Monday - Friday.....I felt taking delivery of £700 of product (including a botbed, pram, mattress etc) was a bit much to ask!
The local store then said they'd try to get our items delivered to them so we could collect from them....I pointed out that at 8 months pregnant, it might be difficult for me to lift the above items into my car.....they said it was the best they could do
I was promised a phone call to tell me what would happen - none received
On the Monday following the supposed delivery, I came home from work to find our £700 products stacked by the side of our house......no calling card, no security or anything
As my husband was away, i then had to lift the cotbed, pram etc into the house myself
I rang mothercare to say i wasn't too impressed and their attitude was at least i had my products so what was the problem
I was so disappointed as I had been really looking forward to receiving everything for the nursery but all in all a complete disappointment, I would definitely save the trouble and buy elsewhere
