They would hate me as well then as I would do the same thing, we would get sacked for going on a personal call and lighting up a fag, we are allowed to have our phones and can take personal calls if for example its the school calling me I could answer but I always ask the client if its OK to do so, we do sit and natter with a lot of clients but only once all the jobs are done, and besides you can have a chat whilst showering someone I certainly do, care is far from cheap does your Nan not get any help with funding?