Beware of buying an Ergo from ebay

[mrsbeanbump]

tiggercats, I got mine last week for 46 quid from seller love newborn. It came with a dvd and all the feedback listings are private as I know they were selling 3 at the same time as the one I bought. And I didn't win one of the auctions and they offered me a buy it now for the one I didn't win on. I need to check out the carrier but its in the car at the moment and hopefully it is not too late to get a refund and report to ebay/ergo.

This was the auction
https://cgi.ebay.co.uk/ws/eBayISAPI...651170&ssPageName=STRK:MEWAX:IT#ht_499wt_1153

Thanks for raising awareness, but sad I was soooo stupid to buy it!

 

[tiggercats]

mrsbeanbump, I was also sad I was so stupid to try and get a bargain. LO's safety is top of my priority and I carried him around for a day in a carrier that was fake. It doesn't bear thinking about if it had failed in some way.

 

[Arcanegirl]

Ill post my pics in here as this is the post that Google brings up about the fakes

The following pictures, if theres 2 carriers then the fake is on the left and the real one on the right.

the fake
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5087.jpg
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5088.jpg

Comparison pictures fake next to real:
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5098.jpg

https://i50.photobucket.com/albums/f328/karoline1246/DSCN5099.jpg

https://i50.photobucket.com/albums/f328/karoline1246/DSCN5100.jpg

https://i50.photobucket.com/albums/f328/karoline1246/DSCN5101.jpg

Quality of fabric, the fake:
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5102.jpg

and the real:
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5103.jpg

The manuals:
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5104.jpg

The lack of serial number label!
https://i50.photobucket.com/albums/f328/karoline1246/DSCN5109.jpg

 

[wannabewillow]

Kaz, that's fab pictures, I'm not sure how much more I can elaborate, I'll try and get some box ones.

 

[Janidog]

Also the buckles are different on the fake ergo

Tiggercats - i finally got my refund and have reported everything to Ergo baby and will be sending info to trading standards

 

[wannabewillow]

Janidog, can I ask which ebay seller you got your Ergo from? I've already worked out that it was 3 of us that got ours from the same guy. Tiggercats, did you send yours back to the seller before he gave you a refund? x

 

[mrsbeanbump]

Wannabewillow, I've heard back from the seller today, blaming their supplier and is offering a refund upon return of item to derby, signed name sam....hmmmmm.

Have you decided if you are going to send it back or not? Ebay seems not to really care, as I got a response from them saying contact seller and if it doesn't work out open a resolution case thing. Helpful!... not xx

 

[tiggercats]

Janidog used the same seller as me IIRC. I sent my carrier back special delivery then as soon as royal mail showed it had been received I emailed her again and had my refund that evening.

MrsBB is the address 11 T.. W... Derby? If so it was the same seller as me. Sadly i think you will have to return the ergo-a-like but send it SD so it is insured and guaranteed delivery, first make sure the seller will refund return postage.


I must try and get a spreadsheet together of ebay sellers, addresses etc. Then I'll pass the info onto TS.

I know some of you have sent me this info before, but please can you PM me again with ebay name, ergo bought, price and address on ebay and address to return to (mine were different)

 

[wannabewillow]

Wannabewillow, I've heard back from the seller today, blaming their supplier and is offering a refund upon return of item to derby, signed name sam....hmmmmm.

Have you decided if you are going to send it back or not? Ebay seems not to really care, as I got a response from them saying contact seller and if it doesn't work out open a resolution case thing. Helpful!... not xx

Sam eh? Bollocks! Unfortunately I think I do have to send it back, but as soon as I get my refund, I'm definately up for some group-contacting of trading standards and Ebay. I also intend to give Ergo all of the details of my encounter and see if they want to take it further themselves. I discussed with OH about sending the Ergo direct to TS, but unfortunately, it's £75 we can't afford to lose.

 

[wannabewillow]

Ok, so this is getting very bizarre... I just opened my ebay account and received a message saying the following:


hi, thanks for sending the carrier back. I have issued you the full refund and also sent you the cost the postage of sending the carrier back. I am really sorry for this .regards.Emily


- lovenewborn

It seems we're not alone in the matter, WTF do I do now? Hoping he doesn't realise his mistake and I can send the bloody thing to TS or Ergo for them to deal with!

 

[wannabewillow]

Have just opened my Paypal account and there it is in black and white, all refunded to me. Just not in the name of the guy that was supposed to have sent me it. I looked back to the original purchase, and there it is, a totally different name to the guy I was supposed to have bought it from. Isn't it funny!?!

 

[mrsbeanbump]

thats lucky!! and you haven't sent it back yet right? thats nice that they are going to reimburse you the cost of postage, I dont know whether to ask ahead for that or to just send it back and hope they refund mine too! Going to take some pics of it tomorrow before sending it back to the same people with different names! x

 

[mrsbeanbump]

and I just checked my paypal...just in case... and its 0.00 GBP

 

[wannabewillow]

I'd assume they're going to refund that. When you send it, send them a message saying return postage cost £xyz and that you hope that'll be reimbursed. I'm going to keep a hold of this one until the 45 days are up, then I'm going to send it to Trading Standards unless I hear from them before then.

 

[wannabewillow]

and I just checked my paypal...just in case... and its 0.00 GBP

Bumcheeks!!! Try leaving it a couple of days, it was Thursday/Friday that they offered me my refund. Maybe they know they're in the shit and giving it back. Another thing you could do now you've made initial contact with them is open an actual dispute as that eliminates direct contact with them now. It also seizes his funds to the sum you paid him.

 

[ozbel]

Hi all,

I too have been duped. In the back of my mind I knew it was too good to be true but really wanted the carrier. I purchased a chocolate brown Ergo carrier on Saturday for £50 buy it now on ebay and it arrived today. The carrier itself does look pretty good but I can see the tell tale signs that it is a fake (having compared it to the pictures earlier in this thread). The most obvious thing is that the WARNING label which is on the inside of the waist belt has a spelling mistake. Instead of saying 'never unbuckle the waist belt while the baby is in the carrier' it says 'never NUBUCKLE the ...' The box also looks faded and it comes with the DVD which I gather is a telltale sign of a fake.

Am currently trying to get in touch with the seller and have requested a refund so will keep you posted.

Good luck to everyone!

 

[wannabewillow]

Hi Ozbel, can I ask, what's the name of your seller? x

 

[ozbel]

Hi,

He goes by the name Davemof. I contacted him last night asking for a refund and he has come back saying he is happy to do this. He seemed unaware that there was a problem with the carrier - but who knows! He said he has sold a few and all the other buyers were happy. Ergo also came back to me and I have sent them pics and info.

Last night I got a message from ebay saying that the seller had breached one or more of its policies so I have asked Davemof about this too.

 

[Arcanegirl]

Davemof im pretty sure was one i reporteed a few days ago

 

[wannabewillow]

I've just got another (rather desparate sounding) message asking if I'd sent the carrier back yet. I haven't been back in touch as I've just contacted The Evening Times to see if they're interested in running a story about it all!