Ebay Help Again..........

[Frankie]

If a seller is saying that they havent received an item but we have proof of purchase what happens next?

 

[v2007]

Proof of Postage is not enough, you need proof of delivery.

Did you send it trackable?

Was it expensive?

V xxx

 

[Frankie]

It was about £10.50 in total damn postie!!!

Would I have to go Royal Mail 1st?

 

[v2007]

When did you post it?

If your seller opens a dispute and because you dont have proof of delivery, they will find in the buyers favour.

After the 15th day RM decide an item is lost so you will have to fill in a claim form and get compensation from them and they only do this if you have a shop reciept for the item you sent

Ask the buyer to wait till Friday and if it hasnt arrived you should just refund them via the refund link in your PayPal account and then harass RM for compo.

Whats the buyers eBay id?

TBH 95% of items sent 1st class do get to their destinations but i wouldn't put it past your buyer to have actually recieved their item and realised that they can get to kepp the item and get their money back.

V xxx

 

[Frankie]

Swangirl10 she took ages paying as well, il do what youve said annoyed x

 

[Frankie]

Update the lass has resent me a message and on it it says the item was not in the box?

How can she claim that she didnt receive it then claim the item was not in the box? I did post it in a box so she must have received it?

 

[cherryglitter]

Sounds like she's pulling a fast one! xx

 

[Frankie]

Thats what I have put in my response back to the dozy bint!!! why go to all the hassel of causing grief if she hadnt of been such a nasty bint then I would have accepted the item back x

 

[xJG30]

Tell her to fuck off, definitely sounds like she's trying to con you.

 

[Frankie]

Tell her to fuck off, definitely sounds like she's trying to con you.

I will if she continues to harass me or il send you to sort her out x

 

[v2007]

Did she open an item not recieved dispute?

V xxxx

 

[xJG30]

Tell her to fuck off, definitely sounds like she's trying to con you.

I will if she continues to harass me or il send you to sort her out x

haha thanks mate x

 

[Frankie]

Did she open an item not recieved dispute?

V xxxx

Details the buyer provided:
Problem: The buyer has not received the item
The buyer has tried contacting you
The buyer paid on 25 Aug, 2010
The buyer paid for the item with PayPal.
The buyer contacted you through email.
You responded to the buyer with: "got wait"



Details the buyer provided:
Problem: The item is not as described
The buyer has tried contacting you
The buyer paid on 25 Aug, 2010
The buyer paid for the item with PayPal.
The buyer contacted you through email.
The buyer did not get a response from you.
The item was not in the box

This is what I have received?? I am baffled by both of them x

 

[lousielou]

I don't get it. In the first instance she's saying she's not received it, but then she says it's not as described??

 

[v2007]

Ask for pictures.

V xxxx

 

[Steph63]

Does your proof of postage show the weight of the item? Obviously an empty box wouldn't weigh too
Much!

 

[v2007]

If she has opened a PayPal dispute saying she never recieved the item, then she is screwed because if she closes the INR dispute, she cant open a SNAD (Significantly not as described) dispute

She sounds like a rite con artist.

V xxxx

 

[Frankie]

Whats the best way to play this? Shes threatened the police saying its fraud my heads had enough now x

 

[hellotasha]

yeah if you havent got a tracking number that says its delivered they will just make you refund her x

 

[v2007]

Whats the best way to play this? Shes threatened the police saying its fraud my heads had enough now x

Ask her to weigh the package.

Ask for pictures.

The poilice will laugh in her mush.

Its not fraud, if in fact she IS telling the truth, the Police should be called by YOU because it looks like the Postie is on the rob.

V xxxx