Thanks for all the kind words. In the end, I called as soon as they opened and was able to get a lunchtime appointment. No really apology. No response whatsoever to my email. I wrote a second email saying I was able to get an appointment but was extremely disappointed not to have my first email even acknowledged. I explained that it was an incredibly stressful process and their behavior was extremely unprofessional. That email wasn't acknowledged either.
I had to lie to my boss for my lunchtime appointment. Told her I was meeting friends and it might run over. Well, the doctor was running nearly 45 minutes late, then the lab ran out of supplies. I definitely lost my zen at this point. In the end, that appointment took nearly 2.5 hours not including commuting. I was furious! I had to be super creative with my lies to the boss.
Next scan is Wednesday and is the first one of the day at 8.30. That will be much better (I hope!). I only have a ER this cycle and one more ER next cycle, followed by an ET. If the ET is unsuccessful - I am definitely changing clinics next time!