Sorry for whining ladies, but seeing as I can't moan to OH (it's his xmas pressie they've lost...) I thought i'd whine in here... I ordered an xbox game from play.com on the 5th December, and my postman tried to deliver it on the 8th December whilst I was at work. He left me one of the "Sorry, you were out" cards, which said my parcel would be at the depo after 24 hours for collection or that I could book a redelivery. It takes longer to have it redelivered, so I figured i'd pick it up after work on the 9th December... but it wasn't there. I've since been back on the 10th and today and my parcel still isn't at the depo and I just keep getting told to come back the next day. I asked to speak to a supervisor today who apologised but said that he couldn't really deal with my complaint right now as there was a queue of about 30 people (i'd waited for 45 mins to be told AGAIN that they still don't have my parcel). He gave me the number for Royal mail's general customer service line and told me to try them... I was not happy, but there wasn't much I could do so i went home to give them a call and they said that there's nothing they can do for 15 days and after that I need to get the sender to get in touch and that I can't actually complain myself as I wasn't the person that sent it!! Tried to take it further, and the woman I spoke to on the phone basically said that I should have either A) paid for special delivery or B) bought it in person from an actual store. So NOT the point! Any tips on where to go from here? Its not play.coms fault as the parcel actually got from their warehouse to my front door in less than 72 hrs (credit to them!) and its royal mail that have screwed up, but... If I have to wait 15 days till play.com can make a complaint, then play.com have to wait 30 days for it to be resolved... xmas will have come and gone and I still won't have my parcel!