Not sure when it usual is but when Ive done it it before you just go to the customer service desk and tell them how many points you want to change and for which department.
If I remember rightly I think it’s around November time but don’t hold me to that. I have almost £20 in points so holding onto them to double up too xx
It was quite easy but there is a maximum per each department! I can't remember exactly the amount though but I remember it annoyed me last year as I saved loads for toys and couldn't use them all on it
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