Pingu
Mummy to 2 xx
- Joined
- Jan 12, 2009
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Argos have now said on FB that they will honour the prices quoted on reservation emails. But my mum has just gone in to pick up the items I reserved and was told they wouldn't honour it. After much arguing she showed the manager the FB post saying it would be honoured, but he was VERY aggressive and rude to her and made a complete fool of her in front of a huge queue of people! He told her "well it's MY branch and I'm telling you you're NOT getting it!". My mum stood her ground and made him phone head office, and he kept her waiting for 20 minutes until they told him he had to honour it. He didn't even apologise - just slammed her receipt down on the counter and ordered her to "wait over there". Then when she demanded an apology he came out from behind the counter and stood over her waving his arms and shouting at her. He was completely intimidating her - my mum is under 5ft and he was a big guy! Other customers were asking if she was ok. On the way out she told him he hopes they have CCTV because she'll be making a formal complaint. My poor mum. She said if it hadn't been xmas presents for DS she would have just walked out. I've complained on their FB and they deleted it! So I've posted again. And I'll keep bloody posting until I get a reply! Shocking.
That is awful, your poor Mum