Nah I'd rather buy on spec. See this laptop came from DH's dad. It's possible he stitched it up as it was an ex work one which might be why it's been so crap. I'm really disinterested in laptops generally and have a better understanding of desktops having had two of my three PCs essentially handbuilt. I'm not quite as up to speed as I used to be after bying an HP but this spring we had to rebuild it after the motherboard mashed and all the USB and network connections vanished from it! (My mum's so cross about the power pack going on this beautiful new case!) But I can't really transfer my PC knowledge to laptop so I'd rather go on spec. I guess for me the important things are to have a good amount of RAM, a good processor, Windows Pro (I've only ever had pro), a decent sized HDD, wifi and on the more peripheral a DVD writer. Beyond that I'm not fussed. I need to be able to get online and have enough memory to work through my office virtual network. We'd like to use it to watch DVDs. DH will write on it so will just need open office. We won't use it for gaming (probably though all those delicious sims games I've not played in an age suddenly spring to mind...) nor for film streaming or whatever. So if it's a reputable brand and got the basics that's it really. Maybe we sould just get one of the two toshibas... I'd always rather spend a bit more for better quality. I think of things as an investment and given the limitations of upgrading laptops better to start out as well as can be afforded. Hm. This is all most likely instead of a double pram! I'm exchanging the shiny.