louise31
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- Aug 29, 2011
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Thank you for the advice Jack79. I slept on it last night / tossed and turned and woke up with a more positive outlook. I contacted St Marys first thing this morning when I got to work and was very proud with how I dealt with the situation. I contacted the consultants secretaries at 9.30 when they are supposed to work from 8.30 only to find the recorded message on saying 'we are sorry the office is now closed and we are open between the hours of 8.30 - 1.30pm. I was puzzled as it was definitely 9.30! So I tried other numbers, but no answer so ended up ringing the nurses request treatment line. When I told them about the answer machine they said the consultants probably hadnt realised that the machine was still on and that she would go down stairs and get them to turn it off. So after about 10 mins I called the consultants sercretaries again and this time low and behold it rang and rang and rang....!! I was getting very frustrated so called the nurse back who said they were prob busy and she would try to transfer me, which she did and then I was cut off!! Could have cried at this point, but no I decided to ring the nurse back and just speak to her as it looked like she was the only human I would be able to get hold of in the place! I explained the whole situation to her and that I wasn't happy that someone had given me the incorrect info and I had waited to call and request only to be knocked back because my letter had not been received. I said I had waited a month for it even though the consultant said it would only be 2 - 3 weeks. She said that she would go straight away to the consultants secretary to chase it up and that it was still in dictation. I asked her if she would ask the consulant to ring me and said if they didnt then I would personally ring them today.I waited till 12.30 and had not heard anything so I tried the consultant secretaries number and wahey! I got through the first time!!! I began my story and then she realised who I was and asked me to confirm my name and said the letter had been typed and was in my file and had been given to the nurse earlier!! She said there would be no reason for the treatment request to not go ahead this month, but I would have to check with the nurses - RESULT!!! It pays to push them obviously! and shows that if you sit back things don't always get moving. I contacted the nurses and they have everything on file and my name is now down on request for treatment this month so I should hear something in less than 72 hours!! WAHEY!!! Soooooooooooooooooo happy!!!