abz
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- Oct 19, 2009
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i am fuming!!
i went to toys r us and bought a car seat. i couldn't find anyone to fit it for me but there was a leaflet attached to the car seat saying which cars it fitted in. i bought it and when i picked it up i asked the chap if he could confirm it. he said if the leaflet said it fit then it would be fine. thomas calls there after work to get someone to try it. it doesn't fit without buying the base for another £35. fine thinks i. we'll return it. oh. can't. their policy doesn't allow you. nobody told me this. apparently there are signs but they must be teeny because neither myself, nor my best mate, who must have been there about four times recently to look at car seats and push chairs saw them. so i rang them and told them that the leaflet attached to the car seat specifies that it should fit my car. this refers to the base, but it doesn't say that anywhere. in fact nowhere is a base mentioned. i get treated like an imbecile. speak to the manager who says there is a picture of the seat going into a base nearby!! wtf!!?! and that i just spoke to a warehouse guy when picking up the seat and he isn't qualified to give me advice (how am i supposed to know that) and that the baby area was being staffed by three people this morning (well fuck knows where they were then!!) i'm so angry at myself for not double checking like i usually do. but even more angry that i didn't get an apology for such a horrid experience and was treated like an absolute idiot by all concerned when i asked and was given bad information. i'll be writing to head office about it. and sod them if they think they are getting the other £35 off me. i'm going to halfords.
right. rant over. i may have made a really stupid mistake. but i don't deserve to be treated like that. i'm going back to my beans on toast![Smile :) :)](/styles/default/xenforo/smilies/icon_smile.gif)
abz xx
i went to toys r us and bought a car seat. i couldn't find anyone to fit it for me but there was a leaflet attached to the car seat saying which cars it fitted in. i bought it and when i picked it up i asked the chap if he could confirm it. he said if the leaflet said it fit then it would be fine. thomas calls there after work to get someone to try it. it doesn't fit without buying the base for another £35. fine thinks i. we'll return it. oh. can't. their policy doesn't allow you. nobody told me this. apparently there are signs but they must be teeny because neither myself, nor my best mate, who must have been there about four times recently to look at car seats and push chairs saw them. so i rang them and told them that the leaflet attached to the car seat specifies that it should fit my car. this refers to the base, but it doesn't say that anywhere. in fact nowhere is a base mentioned. i get treated like an imbecile. speak to the manager who says there is a picture of the seat going into a base nearby!! wtf!!?! and that i just spoke to a warehouse guy when picking up the seat and he isn't qualified to give me advice (how am i supposed to know that) and that the baby area was being staffed by three people this morning (well fuck knows where they were then!!) i'm so angry at myself for not double checking like i usually do. but even more angry that i didn't get an apology for such a horrid experience and was treated like an absolute idiot by all concerned when i asked and was given bad information. i'll be writing to head office about it. and sod them if they think they are getting the other £35 off me. i'm going to halfords.
right. rant over. i may have made a really stupid mistake. but i don't deserve to be treated like that. i'm going back to my beans on toast
![Smile :) :)](/styles/default/xenforo/smilies/icon_smile.gif)
abz xx