I wish we had laws like that here!
Up here, you get about $5 less per hour than minimum wage. Unless your establishment doesn't serve alcohol. If it doesn't, then you get minimum wage.
I guess I see customer service differently. I'm in customer service now, and my work is FAR easier than what I did as a waitress. When I waitressed, it didn't matter if I worked 8 hours without a break, because the laws dictate that if its busy you can't sit down and have a break yourself. Not to mention lugging around all the plates, dealing with people who didn't like their food and completely grouch you out like you were the one making their food.
I didn't get stat holiday pay, I could've gone to the labour board about my boss but I needed the job. It was so close to where I lived and my boss was willing to work around my husband's rotating work schedule and we desperately needed the money. Tips are tough though, because they solely depend on your customers moods. I remember giving terrific service to people who didn't tip at all.
Not much you can do, but it did suck ha ha.
That being said, I finally realized that waitressing is NOT for me. I love working with people, but in my customer service job I have now, I have a set time I start and get off. I get paid breaks and the work is not nearly as heavy and hard as when I was serving.
That's just me though.
Not all waitressing places are like that of course. I've seen places where they do the communal tips, I'm not a fan of them either. Mainly because the hostesses don't make the same wage that the servers do, and I don't think that they should get a percentage of tips when all they did was seat me, and my server did the rest of the work.