Erm, yeah I can tell one without giving too much away One time I got a call about a particular error code on a PC that this user was using. It said Error 1001 - Printer cannot be found. So I asked the person to do a few things etc (it's not a normal windows system that they use) and still the same error. Got them to check all wires were plugged in to the back of the computer ok, yep they were all ok. Asked them to send a screen print by fax so I could check a few things, yep all looked right. Rang them back, asked them where abouts the printer was located in the office to be told that 'oh no, it's not in here, it's downstairs..' Me: 'So you don't have a printer cable coming out of your computer to a printer in your office' Person: 'no no, it's downstairs' Right, I think we've just worked out what the problem is... there is no sodding printer!!! Seriously! And if I tell you, this was someone who can make decisions that can influence society, you'd seriously question their intelligence. I couldn't believe it but it's one I'll never forget!