cath ive had a similar problem in the past with calls to albania, it took a while to sort i just kept asking to speak to their supervisors until i got to one who was understanding and sorted the fekcing thing out.he actually gave me his direct line and was told that any problems no matter how small to give him a buzz, ive passed his details onto a few friends, but appear to have lost it witht he move, or i would have forwarded it ur way, hope u get it sorted xx