Anyone shopped online at Baby time London?

[KamKol]

OMG - I've placed an order with them on the 1st of January....what should I do? It's only been 11days since i placed my order. Emailed them twice requesting an update on the status of my order with no replies. I've passed the 7 day cancellation period, so do i have to wait 28 days to request chargeback at barclays? I paid by visa debit. If i request now, i dont have evidence.
Please advise ladies.

 

[KamKol]

really stressing out now. I cant sleep. Searching high and low on the internet for advice about how to get my money back but no luck.

 

[scgh]

Don't worry KamKol - I have been doing some research, and it looks like Babytime's customers that will have the last laugh.

Distance Selling Regulations cover online purchases
- You have the right to return or cancel your order for any reason.
- If you don't like the goods or have changed your mind, you can cancel the order
- You can cancel at any time until the end of the seventh working day after the day on which you receive your goods
- To cancel your order, you must tell the seller in writing - by letter, fax or e-mail. It doesn't matter if they don't respond.
- There is more info on the ConsumerDirectGov website in the After you buy / Buying at home / Returning & Cancelling section

But wait... it gets better
If you have been charged delivery fees, the retailer must refund this to you also
There is more info on the Office of Fair Trading Website, under business leaflets. It is on Page 25, section 3.48

But wait... it gets even better
If you paid by Visa or Mastercard, and the order value was over £100, then you can contact your bank, explain the situation about this disreputable online seller that will not respond to communication or refund you. They will then organise a chargeback to the seller, and refund your money.

But the very best part is...
When a bank does a chargeback, the seller incurs a £30 fee. Sweet justice for these theives.

1. Send Babytime London an email (on their contact us page)
2. Then contact your bank.
3. Lastly, tell BBC watchdog about it too.

 

[KamKol]

Don't worry KamKol - I have been doing some research, and it looks like Babytime's customers that will have the last laugh.

Distance Selling Regulations cover online purchases
- You have the right to return or cancel your order for any reason.
- If you don't like the goods or have changed your mind, you can cancel the order
- You can cancel at any time until the end of the seventh working day after the day on which you receive your goods
- To cancel your order, you must tell the seller in writing - by letter, fax or e-mail. It doesn't matter if they don't respond.
- There is more info on the ConsumerDirectGov website in the After you buy / Buying at home / Returning & Cancelling section

But wait... it gets better
If you have been charged delivery fees, the retailer must refund this to you also
There is more info on the Office of Fair Trading Website, under business leaflets. It is on Page 25, section 3.48

But wait... it gets even better
If you paid by Visa or Mastercard, and the order value was over £100, then you can contact your bank, explain the situation about this disreputable online seller that will not respond to communication or refund you. They will then organise a chargeback to the seller, and refund your money.

But the very best part is...
When a bank does a chargeback, the seller incurs a £30 fee. Sweet justice for these theives.

1. Send Babytime London an email (on their contact us page)
2. Then contact your bank.
3. Lastly, tell BBC watchdog about it too.

Phew!!! Thanks for the reassurance. I went to Barclays today to look into what I can do, and they gave me a Visa Debit Recovery phone number to call. Just spoke to the guy on the phone, and he says I have to wait 31 days (5th February) to open up a dispute and if they haven't delivered by then, most likely I will be granted a chargeback. No evidence required either, because my bank statement is my evidence. And the thing about the £30 fee is just beautiful lol!

I am so relieved to know this, but I know, I will be completely content once I get my money back.

 

[mandy174]

Right where do I start!!!!
I went to the baby time store at 11.30am this morning and they were closed, I decided to go to a friends close by and then drove back passed on the way home - they were then open @ about 1.30!!!!

I went into the store (with my sister as back up). I explained again that he had not bothered to answer my calls or call me back as promised the day before and that I wanted my money back. He then got very agressive with me and started shouting over me repeating that it would be delivered within the next few days (as he has said before). I then lost it with him (hormones)!!! He was very rude to me and my sister but I did eventually get my refund once he could not confirm any delivery date and customers started walking in and we told them not to bother.

Also when I was there I heard 2 customers leaving messages on the phone answer machine but there was no ringing beforhand so I assume that he has the ring volume turned down. I did also ask why he does not answer emails and he said it was not him that deals with that side of things (even though he is the only one ever in the shop). I have emailed watch dog and suggest that as many of you do the same as possible. He should not be trading!!!!

I would also say if you can get to the shop then do and dont leave until you get your refund - be prepared to get shouted at though so please take someone who can back you up!!!

I hope this has helped some of you and sorry that it is so long - just wanted to make sure I didnt leave anything out.

Good luck xx

 

[scgh]

He was very rude to me and my sister but I did eventually get my refund once he could not confirm any delivery date and customers started walking in and we told them not to bother.

Also when I was there I heard 2 customers leaving messages on the phone answer machine but there was no ringing beforhand so I assume that he has the ring volume turned down.

So good to hear you got your money back! Unfortunately for me, it would be a 3 hour round trip to visit the store (although I would love to meet this guy), so not really possible with a baby.

Interesting to read that your could hear voice messages on the answer machine. Do you think other customers in the store would hear this? I have some spare time on my hands these days, so I could quite happily leave a couple more messages

 

[mandy174]

He was very rude to me and my sister but I did eventually get my refund once he could not confirm any delivery date and customers started walking in and we told them not to bother.

Also when I was there I heard 2 customers leaving messages on the phone answer machine but there was no ringing beforhand so I assume that he has the ring volume turned down.

So good to hear you got your money back! Unfortunately for me, it would be a 3 hour round trip to visit the store (although I would love to meet this guy), so not really possible with a baby.

Interesting to read that your could hear voice messages on the answer machine. Do you think other customers in the store would hear this? I have some spare time on my hands these days, so I could quite happily leave a couple more messages

Yes other customers would hear the messages aswell but if you do call then leave it till the afternoon cos i dont think he bothers opening till about 12.30.

Hope you eventually get somewhere with this - I just feel lucky that I dont live far away and was able to go in, but am so glad i never have to see the stupid man again!!!

 

[Minia]

I ordered a pram from BTL a week ago, I tried to call them millions of times and e-mailed them without any luck. Then I read all your stories and decided to cancel it and order from somebody else. They charged me twice for the same pram. I went to my bank today and stopped my card to avoid any further problems since they seem to be very disreputable. I requested a recharge but I need to wait 28 days. I am lucky anyway since I don't need the pram urgently since I have an old one (Phil & Ted) but I hate it and that's why I wanted a new one. Hope I will get my money back.
DO NOT ORDER FROM BABY TIME LONDON-WASTE OF TIME AND UNNECESSARY STRESS

 

[Mummy2B21]

Can i just say all these people writing bad things about this company are most likely to be fake. Funny how they all joined around the same dates and have only ever posted these comments i believe it is one person who is proberly trying to bring the company down as i have purchased pram and cot from this store and had fantastic service along with 2 of my friends!! Just seems very fishy and obvious as i could see these people were all fake after i read the 2nd/3rd comments.

 

[scgh]

Hmmm well my review is certainly real! I only found this forum when my order didn't arrive, they wouldn't respond to phone calls or emails, and I became worried that the website was a scam. So I searched for Babytime review and this thread appreared in the search results.

Mummy2B21 - It is good to hear that you received your order. Was it recent? Did you order online or go into the store? Have you tried phoning them recently?

 

[KamKol]

Can i just say all these people writing bad things about this company are most likely to be fake. Funny how they all joined around the same dates and have only ever posted these comments i believe it is one person who is proberly trying to bring the company down as i have purchased pram and cot from this store and had fantastic service along with 2 of my friends!! Just seems very fishy and obvious as i could see these people were all fake after i read the 2nd/3rd comments.

If you read this entire thread, then you would already know that Wobbles and many other members on this thread have already explained why there are so many new members in this post. They have all typed in "babytime london" and saw the link to this page second after the direct link to babytime, and signed up to share their NEGATIVE experiences.

Also, I'd like to add, that I have joined this forum since 2009 with over 1500 posts and would not like to be called a fake because I am trying to prevent someone else from experiencing what I have. Babytime London has been one of the most horrible experiences and stresses of my life.

 

[Jo]

Can i just say all these people writing bad things about this company are most likely to be fake. Funny how they all joined around the same dates and have only ever posted these comments i believe it is one person who is proberly trying to bring the company down as i have purchased pram and cot from this store and had fantastic service along with 2 of my friends!! Just seems very fishy and obvious as i could see these people were all fake after i read the 2nd/3rd comments.

If you read this entire thread, then you would already know that Wobbles and many other members on this thread have already explained why there are so many new members in this post. They have all typed in "babytime london" and saw the link to this page second after the direct link to babytime, and signed up to share their NEGATIVE experiences.

Also, I'd like to add, that I have joined this forum since 2009 with over 1500 posts and would not like to be called a fake. Babytime London has been one of the most horrible experiences and stresses of my life.

Yep all these new members followed links from google to here, (babytime london reviews etc..) it happens every so often, the last big influx of members i rember was for a winter wonderlad shambles, that then made the national news.
We are in fact the 4th link down on google for " babytime London"

 

[Jo]

Also if it was just one or two people it would be noticeable to us x

 

[Iheartarnie]

I would also like to add that I have had an awful experience with Baby Time London..

I have posted on the first page of this thread, but this was not my reason to join babyandbump and was a member long before.

I believe that every one on this thread who has had problems with baby time and 100% genuine.

 

[Turkey18]

Baby Time,

It is in your best interest to refund order number 1571/030111/77 immediately. I do not want this item and will be taking the matter further if I am not reimbursed with the total amount of £74.50 immediately.

 

[Elisa]

Does anyone know if the shop exists, Looks like its happend to me and i think its disguisting, Well i wont be letting this one go.

 

[scgh]

Does anyone know if the shop exists, Looks like its happend to me and i think its disguisting, Well i wont be letting this one go.

Apparently the shop does exist. See page 12 of this thread...

There seems to be a lot of us in the same position at the moment!

 

[hondaadam]

Can i just say all these people writing bad things about this company are most likely to be fake. Funny how they all joined around the same dates and have only ever posted these comments i believe it is one person who is proberly trying to bring the company down as i have purchased pram and cot from this store and had fantastic service along with 2 of my friends!! Just seems very fishy and obvious as i could see these people were all fake after i read the 2nd/3rd comments.

Hello there mummy2b21 firstly i am guessing you must be some sort of relation to to the manager of BTL to be so delusional to think that we are all fake and out here to "bring the company down" (not that we need to, they are good enough at doing it there selves) secondly before you waste your time posting a quite insulting message regarding all of our situations try reading all the posts and understand the situation. If anyone is FAKE i would bet the money Btl has stolen off me that it is you..IF YOU HAD SUCH A WONDERFUL EXPERIENCE WITH BTL WHY WOULD YOU BE POSTING HERE OR FOR THAT MATTER EVEN COME ACROSS THE THREAD.

DONT INSULT US ALL AGAIN OR EMBARRASS YOURSELF POSTING LIES

 

[Blackrose1981]

Hi all

I ordered a carseat from babytime 2 weeks ago and apart from the confirmation email, there has been no contact from them. I emailed them a week ago and have had no response, which prompted me to call them today. Like everybody else the line has either been engaged or there is no answer.

I cannot believe companies like these are able to trade, given the complaints that have been received from all these people. I wish (like everyone else!) that i had done an internet search on the company before i ordered from them.

The only comforting thing is that i did pay by credit card and my partner has contacted our credit card company.

I have sent an email to the Babytime requesting an immediate refund, although am not holding my breath.

I'm sorry that every here has been through all this stress.........

I noticed that on the first page (or was it the second) that there is the contact number for the owner Satish, has anybody managed to get a hold of him?

If Babytime is reading this message, I want a refund! order number 1567/030111/03

 

[Spango]

Babytime London

Just to say that I have had a similar experience with this seller, I ordered a highchair a week ago and have found it impossible to contact this company via phone or email, after a google search I found this thread and I have promptly canceled my order via email and will be contacting my bank tomorrow for a charge back. I find it astounding that with so many problems that they are allowed to continue to trade online.

Thank you for all the advice on this thread, I am a genuine customer and have no motive other than to buy a highchair for my 1 year old!