Just wondered if someone could help re an item on ebay..... My OH won a bid for some glass/pottery book ends and a snow globe! The items cost £3.71 with £6.00 for P&P! Postal insurance wasn't offered. They arrived yesterday morning via parcel force when I opened the parcel to find they'd been packaged in a shoe box with loads of shredded paper! I did think how bad they were packaged andyway they were in hundreds of tiny pieces! If that was me I would have wrapped each thing in bubble wrap and then made sure they wern't squished in a box! We contacted the sellar to tell him and he said he would only give us £3.71 refund as the damage wasn't his fault and the were packaged really well! The items were packaged cheaply.....a shoe box & a bit of paper?! It didn't even say anywhere on the package that it contained glass! Although he did write where you have to declare whats in the package 'bookends & snow globe!' but that was tiny and nobody (the post) would have noticed? Where do we stand with this? OH said he would give neutral feedback but I still think we should get the whole amt back and if we get that then leave him neutral! If he refuses then give him negative? I am right?